Welcome to LaferiasPH.com! These Terms of Service ("Terms") govern your access to and use of LaferiasPH.com (the "Website"), including any content, functionality, and services offered on or through the Website by Laferias PH ("Laferias," "we," "us," or "our").
Please read these Terms carefully before using the Website. By accessing or using the Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you may not access or use the Website.
A. About LaferiasPH.com
When you book an accommodation, or attraction through LaferiasPH.com, Laferias PH provides and is responsible for the Platform - but not the Travel Experience itself.
We work with companies that provide local support services (e.g., Customer Support or account
management). They don’t:
a. Control or manage our Platform.
b. Have their own Platform.
c. Have any legal or contractual relationship with you.
d. Provide Travel Experiences.
e. Represent us or enter into contracts or accept legal documents in our name.
f. Operate as our ‘process or service agents’.
B. Our Values
You will:
a. Abide by Our values.
b. Comply with all applicable laws.
c. Cooperate with any anti-fraud/anti-money laundering checks we need to carry out.
d. Not use the Platform to cause a nuisance or make fake bookings.
e. Use the Travel Experience and/or Platform for their intended purpose.
f. Not cause any nuisance or damage, and not behave inappropriately towards the Service
Provider’s personnel (or anyone else, for that matter).
C. Use of the Website
a. You agree to use LaferiasPH.com only for lawful purposes and in accordance with these Terms. You may not use LaferiasPH.com in any manner that could disable, overburden, damage, or impair the website or interfere with any other party's use of LaferiasPH.com.
b. You may not use LaferiasPH.com to transmit, distribute, store, or destroy material in violation of any applicable law or regulation or in a manner that infringes the rights of others, including but not limited to intellectual property rights, privacy rights, or rights of publicity.
c. The content on LaferiasPH.com, including but not limited to text, graphics, images, audio, video, software, and other materials ("Content"), is owned by or licensed to Laferias and is protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
d. You may not copy, reproduce, modify, distribute, transmit, display, perform, or create derivative works from any Content without our prior written consent.
D. Our Platform
a. We obtain information from Service Providers, and while we strive for accuracy, we cannot guarantee that everything is completely accurate. However, when providing our Platform, we take reasonable care and act with professional diligence. Unless we have failed to do so or have been negligent, we cannot be held responsible for any errors, interruptions, or missing bits of information. Rest assured, we will endeavor to correct any inaccuracies promptly upon becoming aware of them.
b. We are continually working to enhance our customers' experience with LaferiasPH.com. Therefore, we may display different designs, phrasings, products, etc., to different users to gauge their reactions. Consequently, you may not encounter certain services or conditions when visiting our Platform.
c. Our Platform serves as a tool for booking but does not constitute a recommendation or endorsement of any Service Provider or its products, services, facilities, vehicles, etc.
d. We are not a party to the terms between you and the Service Provider. The Service Provider is solely responsible for the Travel Experience.
e. To make a booking, you may need to create an Account. Please ensure all your information, including payment and contact details, is correct and up to date to avoid any issues accessing your Travel Experience(s). You are responsible for any activity on your Account, so please safeguard your username and password and refrain from sharing them with others.
f. We will display offers available to you in what we believe is the appropriate language. You have the option to switch to another language at any time.
g. Unless otherwise indicated, you must be at least 18 years old to use the Platform.
E. Account Registration and Access
You may need to register for an account to access certain features of the Website. By registering for an account, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form and to maintain and promptly update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account or any other breach of security.
F. Prices
When you make a Booking, you agree to pay the cost of the Travel Experience, including any charges and taxes that may apply.
Some of the prices you see may have been rounded to the nearest whole number. The price you pay will be based on the original, 'non-rounded' price (although the actual difference will be tiny anyway).
Obvious errors and obvious misprints are not binding. For example: if you book a premium car or a night in a luxury suite that was mistakenly offered for €1, your booking may be canceled, and we’ll refund anything you’ve paid.
A crossed-out price indicates the price of a like-for-like Booking without the price reduction applied ('like-for-like' means same dates, same policies, same quality of accommodation/vehicle/class of travel, etc.).
G. Payment
For some products/services, the Service Provider will require an Upfront Payment and/or a payment taken during your Travel Experience.
If we organize your payment, we (or, in some cases, our affiliate) will be responsible for managing your payment and ensuring the completion of your transaction with our Service Provider. In this case, your payment constitutes final settlement of the 'due and payable' price.
If the Service Provider charges you, this will usually be in person at the start of your Travel Experience, but it could also be (for example) that your credit card is charged when you book, or you pay when you check out of your Accommodation. This depends on the Upfront Payment policy of the Service Provider as communicated to you in the booking process.
If the Service Provider requires an Upfront Payment, it may be taken or pre-authorized when you make your Booking, and it may be non-refundable. So, before you book, please check.
If your payment method is denominated in a currency* that is different from the payment currency, your bank or payment method provider (or their payment services providers) may charge you additional fees. For example, this could happen if your credit card is in Euros but your hotel is charging you in dollars. If this is going to happen, we’ll inform you during the booking process.
*This just refers to the default currency of your payment method.
If you know of or suspect any fraudulent behavior or unauthorized use of your Payment Method, please contact your payment provider as soon as possible.
If the currency selected on the Platform isn't the same as the Service Provider's currency, we may:
a. Show prices in your own currency.
b. Offer you the Pay in Your Own Currency option.
c. Pay In Your Own Currency: We (and/or one of our affiliates) may provide you with the ability to pay for your Booking in your own currency (your 'Home Currency'), based on your location and/or account setting – and in respect of this service only, we do this as principal, rather than as an agent for the Service Provider. Where you use this service, you agree to the following terms, which are separate from your contract with the Service Provider related to your Travel Experience. The Service Provider is not involved in the provision of the Pay in Your Own Currency service and is not party to the following terms, which do not give you any extra rights under your contract with the Service Provider. If you choose to pay in the Service Provider’s currency, the following terms don’t apply.
For the avoidance of doubt, when you use Pay in Your Own Currency, we are simply enabling you to make payment in your own currency while we ensure that the Service Provider is paid in their local currency. As such, you are not making payment in one currency and receiving another currency.
If you choose to use Pay in Your Own Currency, all fees and charges from us for the use of the Pay in Your Own Currency service either (a) are included in the exchange rate or (b) appear as a separate line item (included in the total price displayed where applicable) during the checkout process.
The exchange rate is determined at the time the total payment (or estimated total payment) is displayed during the checkout process – and where applicable, the total price displayed will be the amount charged by us to you. Just to be clear, certain fees and charges that are part of the total price displayed will, however, be collected directly by the Service Provider. We will tell you during the checkout process when this is the case.
If you cancel a reservation within any permitted cancellation period which may apply, we will refund you the exact same amount we initially charged you (inclusive of any applicable fees in relation to the Pay in Your Own Currency Service).
We will store your Payment Method details for future transactions after collecting your consent.
H. Policies
When you make a Booking, you accept the applicable policies as displayed in the booking process. Each Service Provider's cancellation policy and any other policies (such as age requirements, security/damage deposits, additional supplements for group bookings, extra beds, breakfast, pets, cards accepted, etc.) can be found on our Platform: on the Service Provider information pages, during the booking process, in the fine print, and in the confirmation email or ticket (if applicable).
If you cancel a Booking or don’t show up, any cancellation/no-show fee and any refund will depend on the Service Provider’s cancellation/no-show policy.
Some bookings can’t be cancelled for free, while others can only be cancelled for free before a deadline.
If you book a Travel Experience by paying in advance (including all price components and/or a damage deposit if applicable), the Service Provider may cancel the Booking without notice if they can't collect the balance on the date specified. If they do cancel, any non-refundable payment you’ve made will only be refunded at their discretion. It's your responsibility to make sure the payment goes ahead on time (that your bank, debit card, or credit card details are correct, and that there's enough money available in your account).
If you think you're not going to arrive on time, please contact your Service Provider and inform them when they can expect you. It’s your responsibility to ensure you’re on time – and if you aren’t, we are not responsible for any associated costs (e.g., the cancellation of your Booking, or any fees the Service Provider may charge).
As the person making the Booking, you are responsible for the actions and behavior (in relation to the Travel Experience) of everyone in the group. You are also responsible for obtaining their permission before providing us with their personal data.
I. Intellectual Property Rights
Unless otherwise stated, all rights in our Platform (technology, content, trademarks, look & feel, etc.) are owned by LaferiasPH.com (or its licensors), and by using our Platform, you agree to do so for its intended purpose only and respecting the requirements set out.
You’re not allowed to monitor, copy, scrape/crawl, download, reproduce, or otherwise use anything on our Platform for any commercial purpose without the written permission of LaferiasPH.com or its licensors.
We closely monitor every visit to our Platform, and we’ll block anyone (and any automated
system) we suspect of:
a. Conducting an unreasonable number of searches.
b. Using any device or software to gather prices or other information.
c. Doing anything that places undue stress on our Platform.
d. By uploading a review/picture to our Platform, you’re confirming that it meets our Content Standards and Guidelines and that:
It’s truthful (you haven’t altered the picture, for example, or uploaded a picture of a different
property).
It doesn’t contain any viruses. You’re allowed to share it with us.
You own (or are allowed to use) any intellectual property rights that it contains.
We’re allowed to use it on our Platform and for any other commercial purposes (including
marketing and advertising), on any media, worldwide – unless you ask us to stop using it. It doesn’t infringe the privacy rights of other people.
You accept full responsibility for any legal claims against LaferiasPH.com related to it.
Just to make it clear: we’re not responsible and liable for any picture uploaded to our Platform, we’re allowed to remove any picture upon our discretion (for instance, if we detect that a picture does not meet the above criteria).
J. Reservation a Communication with the Service Provider
We may assist you in communicating with your Service Provider, but that doesn’t imply that we’re assuming responsibility for the Travel Experience or anything the Service Provider does or doesn’t do. We cannot guarantee that they will read your messages or fulfill your requests. The act of contacting them or being contacted by them does not imply any legal grounds for action. If you require assistance, please contact us via our Help Centre.
K. Measures against Unacceptable Behavior
If you breach these Terms (including our values and our Content standards and guidelines) or fail to comply with applicable laws or regulations, we reserve the right to:
Stop you from making any bookings. Cancel any bookings you’ve already made. Stop you from using:
Our Platform.
Our Customer Service.
Your Account.
If we cancel a Booking as a result, you may not (depending on the circumstances) be entitled to a refund. We may provide reasons for canceling your Booking, unless doing so would (a) contravene applicable laws and/or (b) prevent or obstruct the detection or prevention of fraud or other illegal activities. If you believe we have incorrectly canceled your Booking, please contact our Customer Service team.
L. Limitation of Liability
Nothing in these Terms will limit our (or the Service Provider’s) liability:
(i) When we (or they) were negligent and this led to death or personal injury.
(ii) In case of fraud or fraudulent misrepresentation.
(iii) In respect of gross negligence or willful misconduct.
(iv) If such liability can otherwise not lawfully be limited or excluded.
If you are in breach of these Terms and/or the Service Provider’s terms, we won’t be liable for
any costs you incur as a result.
We are not liable for:
Any losses or damages which were not reasonably foreseeable when you made your Booking or otherwise entered into these Terms.
Any event which was reasonably beyond our control.
We don’t make any promises about Service Providers’ products and services apart from what we
expressly state in these Terms.
To the extent permitted by law, the most that we (or any Service Provider) will be liable for (whether for one event or a series of connected events) is your reasonably foreseeable losses or damages in connection to your Booking(s).
Just to be clear, these Terms are between you and us. Nothing in these Terms will entitle any third party other than the Service Provider to anything.
You may be protected by mandatory consumer protection laws and regulations, which guarantee you rights that no company’s terms can overrule. If there is any inconsistency between those laws and regulations and these Terms, such mandatory consumer protection laws and regulations will override.
M. Modification of Terms
a. We may make changes to these Terms. Where such changes are material, we will inform you in advance
of such changes becoming effective, unless the changes are required by applicable law.
b. If you do not accept the changes, please do not use our Platform.
c. Otherwise, your continued use of our Platform after the effective date of the proposed changes will constitute your acceptance of the revised Terms.
d. Any existing bookings will continue to be governed by the Terms that applied when the Booking was made.
N. Governing Law
a. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Florida and in the Philippines, without regard to its conflict of law principles.
O. Contact Us
If you have any questions about these Terms, please contact us at Admin@laferiasph.com.
Thank you for using LaferiasPH.com!