At LaFeriasPH.com, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
1.1. Personal Information: We may collect personal information that you provide to us, such as your name, contact details, payment information, and other details relevant to your reservation or inquiry.
1.2. Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, and pages viewed.
We collect information provided by you when using our Site, including your name, address, contact details, payment information, and travel details. When visiting our Site, certain usage information, such as IP address and device details, may be automatically collected. If you contact our customer support or interact with us through other channels, the information you provide will be collected. Reviews submitted by you regarding your travels or ancillary services are also collected, including your first name and country of residence. If you're making a booking with other guests or on behalf of someone else, ensure they're aware of our data usage. Additionally, hosts may share information about you with us, particularly in cases of pending bookings or disputes.
2. Use of Information
2.1. Reservation Processing: When you make a reservation with La Ferias PH, we collect personal information such as your name, contact details, payment information, and travel preferences. This information is used solely for the purpose of processing your reservation, communicating with you about your stay, and providing customer support as needed. We take appropriate measures to ensure the security and confidentiality of your personal information throughout the reservation process.
2.2. Improving Services: We are constantly striving to enhance our services and offerings to better meet the needs and preferences of our guests. To achieve this, we analyze the information collected from our guests, including their feedback, reviews, and usage patterns. This analysis helps us identify areas for improvement, refine our services, and tailor our offerings to better align with the preferences and expectations of our guests.
2.3. Marketing: With your consent, we may use the information collected from you to send you promotional offers, newsletters, or other marketing communications about La Ferias PH and our services. These communications may include information about special promotions, discounts, or new offerings that may be of interest to you. We respect your preferences and provide you with the option to opt-out of receiving marketing communications at any time
3. Data Security
We take the privacy and security of your personal information seriously and adhere to strict data protection and privacy standards. We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. Your personal information is treated with the utmost care and confidentiality, and is only used for the purposes outlined in this statement.
4. Information Sharing
As part of our commitment to transparency and integrity, we want to inform you about how we engage with service providers and ensure compliance with legal requirements.
4.1. Service Providers: We may engage trusted third-party service providers to assist us in operating our business and providing our services to you. These service providers may include:
Payment processors IT service providers Marketing partners
Customer support providers
Data storage and hosting providers
We carefully select our service providers and enter into contractual agreements with them to ensure that they handle your personal information in accordance with our instructions and applicable data protection laws. We require our service providers to implement appropriate security measures to protect your personal information and to use it only for the purposes specified by us.
4.2. Legal Compliance: We are committed to complying with all applicable laws, regulations, and legal requirements relating to the protection of personal information. This includes, but is not limited to:
The National Privacy Commission (NPC) in the Philippines
Other data protection and privacy laws and regulations applicable in the jurisdictions where we operate.
We regularly review our data processing practices to ensure compliance with legal requirements and industry standards. In the event of a legal request or requirement from government authorities, regulatory bodies, or law enforcement agencies, we may disclose your personal information as necessary to comply with such requests or requirements.
5. Data Retention
We will retain your personal data, including Sensitive Personal Data, for the duration necessary to provide and secure our Sites and services, safeguard our legal rights, protect our or others' interests, and fulfill our legal or regulatory obligations. The duration for which we retain information is determined on a case-by-case basis. Upon no longer requiring your information, La Ferias PH will, unless necessary for compliance with legal or regulatory obligations or for conducting business tasks, delete it from our systems and records where feasible, or take reasonable steps to properly anonymize it to prevent identification.
6. Your Rights
You can easily update your account name, booking holder name (subject to the attached cancellation policy), and contact number by signing in to your La Ferias PH account on our website. Alternatively, please reach out to us via our Customer Support page or at privacy@laferiasph.com to exercise any of the following rights:
Access: You have the right to request information about your stored personal data, in accordance with applicable law, without any fee. In exceptional cases, reasonable fees may apply, as permitted by law.
Rectification: You may request corrections to any incomplete or incorrect personal data.
Deletion: You can request the deletion of your account.
Restrictions of Processing: You may ask us to stop processing your personal data, for example, if you have objected to processing and legitimate grounds are being considered.
Objection: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
Right to Revoke Consent: You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
Data Portability: If applicable, you may request your personal data in a commonly used and machine-readable format, at our discretion.
Do Not Sell or Share: Residents of certain Philippines states have the right to opt-out of the sale, sharing, or use of their personal data for targeted advertising. If you are a resident of such states and wish to opt-out, please click the Do Not Sell or Share My Personal Information link.
To safeguard your privacy and security, we will verify your identity before processing your request, and we will respond within a reasonable timeframe. In some cases, access to certain personal data may be restricted, such as when it is connected to the personal data of others or for legal reasons. We may also deny deletion or rectification requests if you have ongoing services with us or due to statutory provisions affecting our accounting processes, claims processing, fraud detection, mandatory data retention, etc. This includes retaining personal data for 120 days after your last checkout to address post-booking matters, such as complaints or claims, fraud prevention, legal claims, etc.
7. Changes to this Privacy Policy
Periodically, La Ferias PH may update this Privacy Policy to reflect changes in legal requirements, our data collection and usage practices, features of our website, or advancements in technology. Any revisions altering how we collect or use your information will be clearly outlined in this Privacy Policy, with the effective date indicated at the beginning. Therefore, we encourage you to periodically review this Privacy Policy to stay informed about our latest policies and practices. Additionally, La Ferias PH will prominently notify you of any significant changes before they take effect and obtain your consent if required by law
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at Admin@laferiasph.com.
By using our website or services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.