The Host cancels before check in
If a host cancels before check-in, guests receive a full refund. The team assists in finding alternative accommodations and blocks the host's calendar to prevent further bookings during the canceled dates.
Requesting rebooking assistance or a refund
To request rebooking assistance or a refund, guests can reach out to the customer service team. They can do this by contacting the support center through the platform or by sending an email to the designated support address. The team will guide guests through the process and assist in resolving their request promptly and efficiently.
To request a refund from the host, guests can send a message through the message thread on the platform, clearly stating the reason for the refund request and providing any relevant details or documentation.
Refund Timeline
The refund processing time typically depends on the payment method used and the policies of the financial institution. Once the refund is initiated by the host or platform, it may take several business days for the funds to reflect in the guest's account. The guest can contact customer service for more specific information regarding their refund timeline.